Puzzel: Puzzel unlocks Capital City College Group customer service

Puzzel, which makes cloud-based contact centre software, has announced that London's largest further education college group, Capital City College Group, has successfully rolled out its omni-channel customer service solution including the latest AI-powered Agent Assist technology.The organisation's contact centre uses Puzzel's range of voice, email, SMS, Webchat and social media capabilities to provide, it claims, a joined-up learning advisory service across multiple brands for the largest college group in London. more»