Red Box: Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time

Medallia, Inc., the global leader in experience management and engagement, announced a strategic integration with Red Box Conversa, a leading platform for voice capture. The partnership will empower enterprise organizations to understand and optimize the customer experience and to drive operational efficiencies at scale through real-time analysis of high-quality audio and media data sets captured [...]The post Red Box and Medallia Partner to Help Companies Understand the Impact of Every Customer Engagement Taking Place Across the Enterprise in Real-Time appeared first on MarTech Series.