Reply: Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Last December, when CRM startup Kustomer was announcing its latest round of funding - a $60 million round led by Coatue - its co-founder and CEO Brad Birnbaum said it would use some of the money to build more RPA-style automations into its platform to expand KustomerIQ, its AI-based product that helps understand and respond to [...]