Reputology Blog Drunk, shoeless reviewers (How NOT to respond to negative reviews)

Handling negative reviews with tact and professionalism is an effective way to show that you care about customer feedback and have great customer service. But sometimes owner responses can lack... um... "thoughtfulness" and make matters worse. In this series - "How NOT to respond to negative reviews" - we look at some choice replies and walk ...Continue reading "Drunk, shoeless reviewers (How NOT to respond to negative reviews)"