Rsvp Media Response Blog Customer Success: What is and Why It Matters

The term “customer success” may seem rather strange if you don’t know its background. Here’s a quick history that explains why it was coined. In the 90s and 2000s, companies realised that although their sales were growing, they were experiencing unacceptable levels of churn. In other words, they were losing a lot of customers after... ... The post Customer Success: What is and Why It Matters appeared first on RSVP Call Centre.