Samanage Blog How the IT Service Desk Can Better Engage with Remote Employees

According to a report based on statistics from the U.S. Census and the U.S. Bureau of Labor, remote work has increased nearly 160% since 2005. It's no secret that the enabling factor for all of this remote work is technology-laptops, mobile devices and apps, digital business tools, and on-the-go communication through email and instant messaging. [...]