Sapient: Publicis.Sapient's Lynn Lannin, Chad Kelly: Cloud-Based Apps Could Facilitate Gov't Citizen Services Delivery

Lynn Lannin and Chad Kelly of digital transformation services provider Publicis.Sapient have said developing mobile applications on the cloud could help federal, local and state agencies streamline the delivery of services to citizens. Kelly and Lannin wrote how the 311 contact centers and other cloud-based apps work to help citizens quickly report issues to agencies ...