Job Title: Part-Time Retail Sales AssociateWe are Savoir Faire Home - A boutique Interior Design Firm and specialty Home Décor store located in the heart of downtown Andover. We are looking for a friendly, high-performing, professional Retail Sales Associate to join our team! This individual would help cover all sales job duties in our retail store including assisting customers, running the register, receiving items and restocking. As the primary contact with our clients, the Sales Associate is responsible for working closely with customers to determine their needs, answering their questions, and effectively selling our products and services. In order to be a great resource to customers, the Retail Sales Associate is expected to continuously refresh their knowledge of company products, services, and policies. The position is part-time at an hourly rate depending on experience.Responsibilities:-Ensure high levels of customer satisfaction through excellent sales service.-Build productive trust relationship with customers.-Welcome customers to the store and answer their questions.-Handle incoming shipments, including unpacking boxes, receiving items into our POS (Point of Sale) system, pricing items and merchandising them on sales floor.-Process POS purchases as well as web orders.-Take special orders for items that are not in stock.-Restock, organize and perform cleaning duties on sales floor, as needed.-Answer email and phone inquiries promptly and professionally.-Team up with co-workers to ensure proper customer service.-Leverage company tools and technology to confidently provide the customer with product knowledge, which will enhance customer engagement and maximize sales.-Work independently with intermittent supervision and have the willingness to learn the retail field.-Wrap gifts at customer's request.-Assist in year-end inventory process.-Other duties as assigned. Qualifications:-Available to work Thursdays, Fridays and every other Saturday, to start, with more hours required during holiday season.-A friendly, confident and energetic personality with customer service focus.-Basic understanding of sales principles and customer service practices is a plus.-Basic computer skills required.-Must be able to lift up to 50 lbs.-Online Point of Sales systems experience a plus.-Clear communication skills and ability to get along with others as part of a team.-Solid organizational skills and ability to follow instructions.-Ability to multitask and adjust to changing priorities.-Ability to perform under pressure and address complaints in a timely manner.-Willingness to accept feedback in a positive manner and act on it appropriately.-Strong work ethic and sense of personal responsibility.Interested in joining our team? Please email your resume to anne@savoirfairehome.com!
