Second Nature Blog Creating Realistic Scenarios with Call Simulations

Call center agents face many pressures. They need to communicate a value proposition clearly, resolve issues quickly, and always remain positive. But customers are increasingly impatient, and agents are often explaining complex products like insurance or telecommunications bundles.  The only route to success is through effective training. Role plays with knowledgeable partners are the gold […] The post Creating Realistic Scenarios with Call Simulations appeared first on Second Nature.