Serenova Blog 9 Contact Center Best Practices for 2020 (and Actionable Tips)

Surviving the first months of COVID-19 required a swift operational reboot that began with a major work-from-home (WFH) transition. The strain to balance taking care of employees to protect them from the coronavirus while maintaining business continuity continues for contact center leaders. As contact volume, customer anxiety and agent stress all still soar, what you […] The post 9 Contact Center Best Practices for 2020 (and Actionable Tips) appeared first on Serenova.