ServiceNow: ServiceNow: AI to bridge India's customer service gap as 80% of consumers rely on chatbots for key services

ServiceNow, the AI platform for business transformation, unveiled new research revealing that 80% of Indian consumers now use AI chatbots to check status of issues/complaints, recommending products and accessing self‑help guides, with five out of six individuals actively utilizing AI tools to resolve queries and make informed decisions. Despite AI's growing role in daily life, [...]The post ServiceNow: AI to bridge India's customer service gap as 80% of consumers rely on chatbots for key services appeared first on MediaBrief.