Servion Blog AI in Contact Center: Reality or Bubble?

I frequently encounter inquiries about the actual benefits of integrating AI in contact centers and whether it truly yields measurable advantages, or if it's merely another overused business term and a facade for marketing purposes. The answer to this is straightforward: "Yes." It is indeed real, with tangible use cases and substantial benefits. However, before [...]The post AI in Contact Center: Reality or Bubble? appeared first on Servion Blog.