SharedHR Blog Which Jobs to Automate - Which Must Stay Human

According to a recent article in Fortune Magazine, the brokerage firm USAA noticed that when the stock market recently plunged everyone stopped using their online services and called on the phone. How do you plan or staff for that? What is the right level of automated services for efficiency v. losing the personal touch? It [...]The post Which Jobs to Automate - Which Must Stay Human appeared first on www.sharedhr.com.