ShoreGroup Blog 6 Contact Center Trends to Watch in 2020
Contact centers represent in the minds of customers a company’s commitment to them. The question is not whether companies should build strong, effective contact centers, but how best to do that. Six contact center trends, including migration to the cloud and artificial intelligence, will be difference-makers among call centers that succeed in creating great customer experiences.
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ShoreGroup is an information technology services company that advises, builds, and manages contact center, digital infrastructure, security, Internet of Things, cloud, and other technologies for businesses in the financial, media, manufacturing, and healthcare sectors.
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