Discharge Planning Workflow and Patient Choice in Post-Acute Care The Agency for Healthcare Research and Quality (AHRQ) reported in May 2016 that " 42% of all Medicare patients in the U.S. were discharged to a post-acute care (PAC) setting after hospitalization. The Centers for Medicare and Medicaid Services (CMS) advocates applying technologies to improve workflow and patient care. Yet, many health organizations provide patients with printed lists, often only containing provider names, addresses and phone numbers. Patients must then use those limited lists to choose a PAC provider. Often times, patients only preview the provider's addresses and then select the PAC nearest to them, rather than choosing a provider that best meets their needs. With a lack of information, patients may not be able to make an informed next-care choice, leading to added length of stay (LOS) and costing hospitals additional care expense.