Simple Energy, Inc. Blog The Importance of the Customer Experience in Delivering Load Flexibility

Utilities are using load flexibility tools such as demand response (DR) programs and time-of-use (TOU) rates as methods to engage customers, reduce peak consumption on the grid, improve reliability during extreme weather, and accelerate decarbonization. While the technology to enable greater load flexibility is essential, many utilities often overlook an equally important element of DRRead MoreThe post The Importance of the Customer Experience in Delivering Load Flexibility appeared first on Uplight.