Simplify360 Blog Omnichannel vs. Multichannel: A Practical Guide for Businesses

What frustrates you more? Is it trying to contact a business and getting different responses where the responses are wildly different on phone, email and social media? Or, is it receiving a seamless experience regardless of the channel you use? Picture this: You have an issue with your order. You call customer service but get ...Omnichannel vs. Multichannel: A Practical Guide for Businesses Read More »The post Omnichannel vs. Multichannel: A Practical Guide for Businesses appeared first on Simplify 360.