In our previous installments of the Simpro Solutions Blog, we talked about what to look for when selecting an outsource partner,agent motivation and managing to the metrics. But of course, having the right people answer your customer phone calls is just part of the great customer service equation. Without top-notch training, the right people [...]
Simpro is a Canada-based IT services company that provides services such as call centers, back offices, and business process outsourcing for businesses.