SironaHealth, a Citra company Blog The Secret to Effective Post Discharge Telephone Scripts

When conducting patient follow up calls, the last thing any team should do is "wing it."You need an established process that guides nurses, case managers, and transition specialists through each patient call.Moreover, you need to be able to initiate and coordinate subsequent follow up activities by the patient's care team in a consistent and trackable way (which will likely include multiple local healthcare resources). One of the best ways to manage and monitor your follow up team's processes is to utilize patient interaction scripts (more commonly known as post discharge telephone scripts). These scripts ensure your follow up team provides consistent, personally relevant interactions and guidance to each patient.