SmartAction Blog 5 Must-Track AI KPIs for Your Contact Center's Success

When you implement AI or automation into your contact center, it's easy to get caught up in the excitement of new tech. But here's the truth: if you're not tracking the right AI KPIs, you'll never really know if it's working. Metrics are what give you the full picture, and without them, you can't measure [...]The post 5 Must-Track AI KPIs for Your Contact Center's Success appeared first on SmartAction by Capacity.