SnapEngage Blog Messaging and Live Chat Release Notes: August 2022

Product enhancements • SAP Integration Enhancements: Added the ability to append chats to an existing SAP ticket to improve integration flexibility. This is especially valuable and creates more efficiencies for clients who routinely have multiple conversations about a single issue with the same customer. Read more technical documentation here. • Migration to Firebase technologies: Added [...]The post Messaging and Live Chat Release Notes: August 2022 appeared first on SnapEngage.