Socialware Blog Customer Satisfaction and the Insurance Industry: Social is a critical component

Capgemini recently published the 2015 World Insurance Report, revealing the unfortunate state of insurance customer satisfaction today. Less than 30 percent of insurance customers around the globe reported having a positive customer experience, and North America has seen the deepest decline in satisfaction. In the instances I personally have heard anyone speak positively about their ...Read More The post Customer Satisfaction and the Insurance Industry: Social is a critical component appeared first on Socialware.