BUFFALO, N.Y. & PHILADELPHIA--(BUSINESS WIRE)--The fifth annual national survey(1) commissioned by Solidifi U.S. Inc. ("Solidifi") revealed that market factors have created an environment for disruption in the mortgage market. Yet extraordinary in-person experiences continue to drive increased customer satisfaction levels and future business. "With increased interest rates, loyalty took a back seat to price, and borrowers are rate shopping," said Solidifi President Loren Cooke. "This year's sur