George Bernard Shaw had it right when he said, "The single biggest problem in communication is the illusion that it has taken place." Communication is a critical part of a compliance program. After all, without communication, how would anyone know the program even exists? And perhaps more importantly, without communication from the top management (and middle management), how would anyone know that the managers support the compliance program? In this blog, we're going to explore metrics relating to communications and tone from the top. This is Part 7 of our series. If you haven't read Part 1, I recommend you go back and start there, as it sets the stage regarding why certain metrics should be chosen. We've already explored metrics that can be used with policies and procedures, which can be found HERE, monitoring and auditing, which can be found HERE, training, which can be found HERE, third-party risk management, which can be found HERE, and governance, which can be found HERE. What Should We Measure? When it comes to metrics relating to communication and tone from the top, there are three things you should measure.
