Spoken Communications Blog Empower Your Employees to Serve Your Customers

It may seem that we talk a lot about trends in our Spoken blogs, and a quick search of our blog archive would certainly confirm that, but trends are an interesting phenomenon in that they act as a teacher of sorts when it comes to learning about what's happening in an industry, or the world for that matter. Plus, watching trends helps us to know what steps should be taken in order to "ride the wave" of the trend instead of getting "swept away" in it.