Spring Labs: Spring Labs Introduces Solution to Help Financial Services Providers with Compliance

Complaint management is a crucial aspect of customer service and risk management in the financial services sector, according to an update from Spring Labs. These firms-including traditional banks, fintechs and insurance companies-must "adhere to various regulations and standards that require them to handle complaints in a fair, expeditious and proper way." The consequences of failing to do so are high-in 2023, the Consumer Financial Protection Bureau (CFPB) resolved six "previously filed lawsuits through final orders,