In the recent years, the field of contact center software solutions has undergone myriad changes. Think about it, there used to be a time when only telephones used were used for communication. Today, that is unimaginable. At present, we have what is known as omnichannel customer support. Basically, that entails making the most of all [...]The post Top 15 Tips for Using Self Service Customer Support Portals appeared first on Tentacle Telemarketing Software to Boost your Sales.