Taylored Services Blog How Much Are Returns Costing Your Ecommerce Business?

On a macro-level, over 200 billion dollars worth of merchandise was returned in 2021. That equates to approximately 20% of total online sales. Additionally, another study showed that around 25% of customers believe they return between 5-15% of their purchases. A few people even said that they return more than half of what they buy online. Those numbers grow during holiday seasons when people have been known to return 2 out of 3 gifts they're given. This is especially true of product lines like apparel, electronics, and jewelry.