TelStrat Blog Omnichannel Call Center: A Guide for 2020 (with Actionable Tips)

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Organizations that deliver consistently positive customer experiences thrive through any crisis. In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. [...]The post Omnichannel Call Center: A Guide for 2020 (with Actionable Tips) appeared first on Serenova.