TelStrat Blog Reframing the Role of the Call Center Agent

Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market category. Yet, elevating customers' perception of your brand and their experience with your business and products remains elusive, with all but the elite falling short of expectations in one area or another. Businesses face ever-increasing [...]The post Reframing the Role of the Call Center Agent appeared first on Serenova.