Temkin Group Blog eBook: Humanizing Customer Experience

Temkin Group has labeled 2018 "The Year of Humanity." To support this theme, over the past year we have conducted research and developed content - such as this eBook - specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. How individuals can improve humanity by embracing diversity, extending compassion, and expressing appreciation. Three strategies for CX professionals to improve humanity: act with purpose, create positive memories, and cultivate deep empathy. Read More ...The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.