Temkin Group Blog Report: Net Promoter Score Benchmark Study, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries. Here's the executive summary: Many large companies use Net Promoter® Score (NPS®) to evaluate their customers' loyalty. To compare scores across organizations and industries, Temkin Group measured the NPS of 342 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here are the highlights from this benchmark: With an NPS of 65, USAA's banking business earned the highest score in the study, followed closely by its insurance business Read More ...The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.