Think Company Inc. Blog Drive excellence in telecom call centers—establish KPIs that matter

In today’s fiercely competitive telecom marketplace, reducing customer churn is a top priority. A 2022 survey revealed that nearly half (46%) of respondents had canceled a telecom service in the previous year. The main culprit was broken omnichannel flows. A staggering 44% of customers jumped ship after repeating themselves to multiple agents, while 23% canceled […] The post Drive excellence in telecom call centers—establish KPIs that matter appeared first on Think Company.