TrueAccord Blog Omnichannel vs. Multi-channel Communications in Debt Collection: What’s the Difference and Why Does It Matter?

The terms “omnichannel” and “multi-channel” are frequently used to describe consumer outreach strategies, and while they may sound similar, the differences between these approaches are crucial, especially for effective debt collection. Let’s break down the key differences between omnichannel and multi-channel communications, particularly in the context of debt collection, and why these distinctions matter more […]