Ubiquity Global Services Blog Emerging CX trends in banking, and what lies ahead

CX trends in banking have changed considerably over the last few years; changes that have been accelerated by the pandemic. Customer service has become an increasingly important part of this market shift, so much so that financial institutions and digital banking challengers need to think strategically about their customer service function in order to stay […] The post Emerging CX trends in banking, and what lies ahead appeared first on Ubiquity.