Ultimate.ai Blog AI and Automation KPIs: Key Metrics to Track to Measure Success

By now, you're probably already familiar with the benefits that the latest AI tools can have for your customer support. Integrating generative AI, for example, will give you the capacity to provide 24/7 multilingual support on the channels your customers love to use - without sacrificing a humanized and on-brand CX. It can also result in cost savings because with a chatbot, you won't have to hire and train lots of new employees in order to scale.