In a world where consumers expect on-demand, custom, seamless experiences, having your finger on the pulse of both the internal and external culture is core to providing this experience. Being culturally responsive means your organization can identify, leverage, and respond to internal and external cultural influences, to maximize value. When you're culturally responsive, your external [...]The post 3 Steps to Being More Culturally Responsive(and why it matters to your organization) appeared first on Universal Mind.