UTOPY, Inc. Blog Bring Enterprise Level Social Capabilities to PureCloud

On May 1st, 2018 - HelpSocial announced their integration with Genesys PureCloud. The integration brings enterprise level social customer care abilities to the PureCloud agent interface - something needed for any brand working towards omnichannel goals. While the ability of having conversations with customers across social media and messaging networks is exciting, there are additional Read More >