Velaro Blog Getting Started with Live Chat Performance Management – Responding to the Data

Last year we discussed metrics as a key component of getting live chat performance management right, geared towards an audience who may be unfamiliar with data collection and analysis. We also took a quick look at collecting baseline data. In this post, we’ll cover the actions you should be taking in response to the data... The post Getting Started with Live Chat Performance Management – Responding to the Data appeared first on Velaro Live Chat Software.