Blend Labs Inc. announced the successful expansion of its partnership with Virginia Credit Union (VACU), a federally chartered credit union with $7B in assets and over 500,000 members, resulting in substantial improvements in member experience and operational efficiency. Building on four years of mortgage success with Blend, VACU has expanded to deploy Blend's full Consumer Banking suite, creating a unified digital application system for deposit accounts, credit cards, and consumer loans. This strategic move streamlines the application process and delivers a consistent, intuitive experience for both members and loan teams across all product lines. In addition to seeking a unified solution, VACU wanted a partner committed to continuous innovation--one that could adapt and evolve amidst rapid industry changes. Blend's flexible platform, powered by pre-built core integrations and an extensive partner network, enabled VACU to customize its approach and stand out from other credit unions and competitors. Key Partnership achievements - Better Member Experiences Across Product Lines: Since adopting the full Blend platform, member experiences have improved across product lines, and the VACU team is seeing results across the board: 70% of member debit cards are funded upon account creation; 90% of members said they felt supported throughout the process, compared to 70% pre-implementation; 83% of members said the process was easy to complete, compared to 77% pre-implementation. Blend Labs Inc. announced the successful expansion of its partnership with Virginia Credit Union (VACU), a federally chartered credit union with $7B in assets and over 500,000 members, resulting in substantial improvements in member experience and operational efficiency. Building on four years of mortgage success with Blend, VACU has expanded to deploy Blend's full Consumer Banking suite, creating a unified digital application system for deposit accounts, credit cards, and consumer loans. This strategic move streamlines the application process and delivers a consistent, intuitive experience for both members and loan teams across all product lines. In addition to seeking a unified solution, VACU wanted a partner committed to continuous innovation--one that could adapt and evolve amidst rapid industry changes. Blend's flexible platform, powered by pre-built core integrations and an extensive partner network, enabled VACU to customize its approach and stand out from other credit unions and competitors. Key Partnership achievements - Better Member Experiences Across Product Lines: Since adopting the full Blend platform, member experiences have improved across product lines, and the VACU team is seeing results across the board: 70% of member debit cards are funded upon account creation; 90% of members said they felt supported throughout the process, compared to 70% pre-implementation; 83% of members said the process was easy to complete, compared to 77% pre-implementation.
VACU is a Virginia-based nonprofit financial firm that provides services such as savings, credit cards, loans, mortgages, and insurance for individuals and businesses.