ERP for a Services Business
While many manufacturing ERP solutions focus on serving the needs of companies who manufacture, often times alongside production is a healthy services business as well. This can present some challenges for certain business systems. Many solutions have the ability to manage returns, field service work, repairs, etc. But let’s look a layer deeper at some additional functionality that is critical to supporting a service based business.
Projects and Project Accounting. Companies in the Engineer to Order and Make to Order space can build to a project. Upon completion of that build, they are then responsible for the installation and ongoing service of the delivered items. A project can have a long lifespan and is the perfect vehicle to capture all of the necessary information for the ongoing service of say equipment or machinery. Projects consist of a budget, task structure, transactions like Sales Orders and Work Orders and contain all of the elements for managing complex billing scenarios.