Vizolution Blog What Are the 4 Most Common Causes of CX Friction?

The business benefits of improved customer experience are firmly established, and organisations are waking up to the potential returns a CX strategy can cultivate. Dimension Data report that over half of organisations can demonstrate improved customer loyalty from enhanced CX. Furthermore, the Institute for Customer Service report that over a quarter of customers express a [...]The post What Are the 4 Most Common Causes of CX Friction? appeared first on Vizolution.