Voiance Blog How Phone Interpretation Impacts Average Handle Time

When your agents need an interpreter, how long do they wait before one joins the call? 88% of contact center leaders told ICMI that their KPIs improved or stayed constant when they introduced phone interpretation. In our last blog, we explored how interpretation may positively impact your contact center's First Call Resolution (FCR). But [...]The post How Phone Interpretation Impacts Average Handle Time appeared first on Voiance.