Voiance Blog How Phone Interpretation Impacts Contact Center Metrics (Pt.1)

Which contact center metrics could your center improve on? 90% of contact center leaders told ICMI that agent productivity and other metrics improved or maintained when they introduced phone interpretation. Of these metrics, 70% of contact center leaders said that first call resolution (FCR) in particular improved with interpretation services. Quality phone interpretation may improve your [...]The post How Phone Interpretation Impacts Contact Center Metrics (Pt.1) appeared first on Voiance.