Voicea: Cisco sets sights on the Cognitive Contact Center

Cisco has announced plans to leverage recent AI acquisitions to usher in the next-generation contact center-one that uses AI and machine learning to foster deeper relationships between people and organisations. Cisco's contact center portfolio is currently used by 3M+ agents across 30,000+ different enterprises globally. Talent and technology Cisco acquired when it bought Accompany, Voicea [...