While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.The post Digitizing Voice: A Great Source OF DATA for Organizations to Tap appeared first on VoiceBase.
VoiceBase is a California-based voice intelligence platform that provides solutions such as AI-driven speech analytics and customer engagement for businesses.