VoiceFoundry Blog 5 Paths to Contact Center Transformation with Amazon Connect Conversational Analytics

What's in a conversation? For those with conversational analytics at their fingertips, the answer is "quite a lot." In the contact center environment, recording and analyzing agent and customer conversations is nothing new. Neither is categorizing the data obtained from those conversations with performance-based metrics such as average handle time and average speed of answer [...]Read More...The post 5 Paths to Contact Center Transformation with Amazon Connect Conversational Analytics appeared first on VoiceFoundry.