WellRight Blog The Perfect Recipe for Customer Success? A Dash of “No,” a Pinch of Prep, and a Whole Lot of Personalization

Have you ever followed a cookie recipe step-by-step, exact measurements and all, only to end up with burnt, flattened, or misshapen dough? Naturally, you ask yourself where you went wrong. But you nailed all the measurements and ingredients, and there isn’t anything wrong with your oven. That is, until you discover that you used light brown sugar instead of dark, your butter wasn’t room temperature, and you didn’t chill the dough long enough. When it comes to following a recipe—or overseeing your company’s wellness program—you can check off all the right boxes, maintain momentum, and keep your eyes on the prize, but sometimes, you still miss the mark. So, what’s the secret? Spoiler alert—it isn’t your ingredients, utensils, or ability to follow a recipe. What you’re missing is someone who can stop you from using light brown sugar.