Zephyr Insurance Company, Inc., the leading provider of residential hurricane coverage in Hawaii, is pleased to announce the hiring of Tina Woo as claims administrator. Woo will manage the claims and adjusting staff, the development and documentation of ongoing claims best practices and protocols, and perform quality assurance audits of claims staff to ensure standards are being met. Woo has spent more than 20 years at Crawford & Company, an industry leader in claims management.