Press Release: Zhilabs : CustomAIr for Fixed Line proactively triggers Automated Problem Diagnostics & Resolution at European Tier-1 OpCo

Service problems (not only due to an outage in the network, but even more frequently at customer premises, like issues with the Wi-Fi) cause, not only dissatisfaction to the users, but also high costs from the Customer Care Agent time required to handle the thousands of complain calls. The ‘Proactive Care’ module of Zhilabs CustomAIr for Fixed Broadband was already working in a European Tier-1 OpCo, detecting the subscribers with Service Problems proactively.